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What personal information does Carters Tools collect from me?

Carters Tools collects information in several ways:

Some personal information is gathered when you register. During registration, Carters Tools asks you for a Username, Password, your name, telephone number, fax number, email address, Company name and addresses.

We may also record some details of how you use the site, such as adverts you click on, Products you search for, Products you purchase, and information you download. If you accessed this site following a search on the internet, we may record the search you undertook and how it relates to your use of this site.

We may keep copies of information you submit when you send email feedback to the site, ask a technical question, or report a problem. If you contact Carters Tools in writing we may keep a record of that correspondence.

What does Carters Tools do to protect your personal data online?

Carters Tools always aims to deliver the highest level of service and security to our Customers and Carters Tools has been specifically designed with security in mind.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security method:

256 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction.

Sensitive credit card information stored on our systems is also held in encrypted format.

Your Carters Tools Account Information is password-protected so that you and only you have access to this personal information. You may edit your Carters Tools account Information by using your Carters Tools user name and password and by clicking on the Update My Account link in your account menu. We recommend that you do not divulge your password to anyone. Carters Tools will never ask you for your password in an unsolicited phone call or in an unsolicited email.

What are cookies and how does Carters Tools use them?

If you log-in to the site using a Username and Password, your browser may alert you to the fact that a cookie is being sent to your PC. This is a permanent cookie and is used the next time you visit Carters Tools. It identifies you to our server so that we can display your shopping basket you had previously and to help you shop quicker by remembering your username.

How does Carters Tools use my information?

Carters Tools uses your information for the purposes of order fulfilment.

Who is collecting information?

The personal information you provide to this site is collected and only collected by Carters Tools

What are my choices regarding collection, use, and distribution of my information?

Carters Tools may, from time to time, send you emails regarding our Products and about Carters Tools. In addition, we may occasionally send you direct mail about Products and About Carters Tools that we feel may be of interest to you. Only Carters Tools will send you these direct mailings. If you do not want to receive email messages from us, simply send us an email with “NO MAIL” as the subject to sales@carterstools.co.uk.

What is Carters Tools policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit your Personal Profile information at any time by clicking on the Update My Account Details link in your account menu. If you have forgotten your password, or have any other problems accessing the site, please contact Carters Tools on 0208 659 7222

Additional Information

Questions regarding this policy should be directed by e-mail to: sales@carterstools.co.uk

Carters Tools,
74-76 Elmers End Road,
SE20 7UX

or by telephone to 0208 659 7222

Important Notice

Please Note
We currently have a complete power failure, please send e-mails for enquiries and we will respond once power is back up and running - this has also affected our telephone lines